I have an issue whereby Device Manager can't load the driver for my internal WLAN device. I'm trying to run "fix-it for hardware issues", however, I'm getting an error. Is this being caused by a virus, or some other unknown issue?

for this issue it is best to try Malware removal . 1. What anti malware software you have installed? 2. Can you update them? (perhaps you can use your LAN first to update your security suite) 3. Can you do a scan? If your answer to 2 or 3 is no, or if you have scan results, then you have a Malware issue. Else, check what WLAN you have and find the latest driver for it. To check for your wlan Type msinfo32 and run it. check for the Device ID of your WLAN and search for its latest driver from the manufacturer's website. or at devid.info Reference Images: Installed Network Adapters as shown in System Information Devices that needs necessary drivers http://www.cesabarre.com/

Hi, Thank for posting in Microsoft TechNet Forum. Besides, I would like to confirm what the error message you got is. It would be helpful for analyzing. Regards, Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I am not sure if it is malware issue. Would you provide a notebook type/model? I believe there is a driver issue. Uninstalling a driver and reinstalling it should help.------- Michal Stoppl, DiS. Please always use Mark as answer if you are satisfied with provided solution.

Hi, Thank for posting in Microsoft TechNet Forum. Have you solved your issue? If you need further help, you could post here, and we are willing to help you. Regards, Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.